Service operation and hosting
Systems can be hosted by you or by GateHouse at either your site or at a hosting centre. In either case GateHouse performs condition based and preventive maintenance on the systems.
Condition based maintenance
Condition based maintenance is performed by setting up surveillance systems (e.g. Nagios) and by daily execution of check lists. Such tasks include server health check (e.g. availability, disk space, memory and I/O resources, log file analysis, backup check, standard software security patches, and hardware inspection), radio performance (e.g. output power, reflected power) and general measures like temperature and humidity.
Preventive maintenance is individually scheduled to minimize the probability of service breakdown. Mechanical equipment like disks, air conditioners, and fans are serviced or renewed according to MTBF specifications. Remote sites are visited and inspected according to well defined service schedules.
GateHouse is a Microsoft Partner and perform IT services in accordance with recognised standards, such as ISAE 3402 type II, PRINCE2, and CMMI.